Frequently Asked Questions
Contents
- Product information
- Usage
- Product Offerings and Sales Transition
- Payment
- Taxes
- Shipping
- Returns
- Social Media
Product information
Gender
Why don’t you assign genders to your fragrances?
We believe that gender is a social construct, and it shouldn’t limit or define the way you experience fragrance. Scent is a personal expression and we encourage everyone, regardless of how they identify, to wear what resonates with them.
How should I choose a fragrance if there’s no gender designation?
Selecting a fragrance is a personal journey, and it’s all about what makes you feel confident and comfortable. Explore our collection and let your senses guide you. Trust your instincts and choose scents that vibe with your individual style and preferences.
I’ve always chosen fragrances based on gender labels. Can you offer any guidance?
We understand that this might be a new approach for some, and we’re here to support you. Consider the scents that evoke positive emotions or memories for you. You can also explore different fragrance families for tailored recommendations.
Can I still find fragrances categorized by scent notes or families?
Absolutely! You can explore our fragrances based on various categories, such as floral, woody, citrus, etc. This allows you to narrow down your choices based on scent profiles that you find appealing.
Fragrance Formulations
Our fragrances are meticulously formulated to adhere to the strict standards set by the International Fragrance Association (IFRA) and EU allergen restrictions.
Allergen Declarations
If a fragrance contains common tree nut allergens, we ensure to declare it explicitly.
Fragrance Allergens
What are fragrance allergens?
Fragrance allergens are specific substances that have been identified as potential allergens by the EU Commission of the Cosmetics Regulation 2023/1545. These are listed based on their percentage with the finished product.
How are allergens listed in the ingredients?
The presence of a fragrance allergen is indicated in the list of ingredients when its concentration exceeds 0.001% in leave-on products (such as fragrance). This ensures transparency and allows consumers to make informed choices.
Where can I find the list of fragrance allergens?
You can refer to the EU Commission of the Cosmetics Regulation 2023/1545 for a comprehensive list of the 84 fragrance allergens. It’s important to note that these allergens are listed in order of percentage within the finished product.
Why is it important to be aware of fragrance allergens?
Being aware of fragrance allergens is crucial for individuals who may have sensitivities or allergies to certain substances. This information empowers consumers to make informed decisions about the products they use.
Do your products contain fragrance allergens?
If any of the fragrance allergens listed in the EU Commission of the Cosmetics Regulation 2023/1545 are present in our products, they will be clearly indicated in the list of ingredients.
What steps do you take to ensure allergen transparency?
We are committed to providing transparent and accurate information about our products. By adhering to the regulations set forth by the EU Commission, we ensure that any fragrance allergens present are clearly disclosed in the list of ingredients.
Ingredients
Candles
- Wax (either bayberry or soy)
- Parfum (fragrance)
Scented Bar Soap
- Organic Shea Butter*
- Distilled Water
- Organic Coconut Oil*
- Sodium Hydroxide* (Lye)
- Castor Oil*
- Parfum (fragrance)
- Fragrance allergens, if any, listed in the order of percentage within the finished product.
*None remains after saponifying oils into soap.
Scented Body Wash
- Distilled Water
- Liquid soap base containing:
- Organic Avocado Oil*
- Vegetable Glycerin (Kosher)*
- Organic Coconut Oil*
- Potassium Hydroxide (Lye)*
- Sodium Chloride (natural thickener)
- Organic Jojoba Oil*
- Organic Olive Oil*
- Parfum (fragrance)
- An optimized blend of Benzyl Alcohol, Caprylyl Glycol, and Benzoic Acid with excellent broad antimicrobial activity.
- Fragrance allergens, if any, listed in the order of percentage within the finished product.
*None remains after saponifying into soap and glycerin.
Eau de Parfum Fragrances
- Organic Alcohol
- Parfum (Fragrance)
- Our botanical perfumes contain a fragrance blend with essential oils, extracts, and absolutes. We strive to use organic materials whenever possible.
- Our conventional perfumes contain a fragrance blend with botanical and synthetic materials.
- Aqua (Water)*
- Fragrance allergens, if any, listed in the order of percentage within the finished product.
*Water present after alcohol distillation.
Water Perfumes
- Distilled Water
- Parfum (Fragrance)
- Our botanical perfumes contain a fragrance blend with essential oils, extracts, and absolutes. We strive to use organic materials whenever possible.
- Our conventional perfumes contain a fragrance blend with botanical and synthetic materials.
- A surfactant blend of PPG-26-Buteth-26 and PEG-40 Hydrogenated Castor Oil designed to enable water to be used as a substitute for alcohol in perfume.
- An optimized blend of Benzyl Alcohol, Caprylyl Glycol, and Benzoic Acid with excellent broad antimicrobial activity.
- Fragrance allergens, if any, listed in the order of percentage within the finished product.
California Proposition 65 warning
Natural materials can expose you to beta-Myrcene (β-Myrcene), Methyl Chavicol (Estragole), Methyl Eugenol, Safrole, Styrene, and Toluene which are known to the State of California to cause cancer. Proposition 65 does not differentiate between naturally occurring amounts and industrial concentrations: the studies that resulted in listing β-Myrcene as a carcinogen were toxicity tests of over 90% pure β-Myrcene on laboratory animals that were force-fed over virtually their entire lifetime doses that far exceed any human exposure related to common uses of β-Myrcene containing plants and their essential oils. For more information go to https://oehha.ca.gov/proposition-65
Botanical materials
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Essential Oils:
- Examples: Bergamot, Lavender
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Extraction Methods:
- Cold-Press Extraction: used for essential oils like bergamot.
- Steam Distillation: employed for essential oils like lavender.
-
CO₂ Extracts:
- Examples: Ambrette Seed, Cardamom, Champaca
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Extraction Process:
- Utilizes supercritical carbon dioxide as an inert solvent, which reverts to a gaseous state after extraction.
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Absolutes:
- Examples: Jasmine, Tobacco, Tuberose
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Manufacturing Process:
- Initially, a solvent like hexane is used to extract the aroma.
- Ethyl alcohol is then added to remove waxes and other deposits.
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Isolates:
- Examples: Terpenes
-
Process:
- Companies can further isolate aromatic compounds from natural materials, producing what are known as isolates, such as terpenes.
Cannabis Essential Oil
- Source: Steam distillation of the flowers, stems, and leaves of the cannabis sativa (hemp) plant.
- THC and CBD Content: It does not contain any THC or CBD.
Fragrance Clarity
- Not all fragrances have a crystal-clear appearance. This opacity is a result of the solubility of materials and the emulsion of their compounds within a water base.
- It’s important to note that the appearance of the fragrance does not have any impact on its scent or olfactory profile.
Usage
Fragrances can react differently with each individual’s body chemistry, resulting in varying scents. We recommend that you apply a small amount to your skin and allow a few hours to fully experience the scent as it reacts with your body chemistry. If you have questions or concerns about a particular fragrance note, please contact us.
Our perfumes should be enjoyed within 2–3 years after purchase. After time, any citrus notes will naturally dissipate, thereby changing the overall profile of the fragrance. Always store your perfume in a cool place away from heat or excessive light.
Common sense warnings
Candles
- Burn within sight. Keep away from things that catch fire.
- Keep away from children and pets.
- Keep wax pool free of debris.
- Do not allow flame to touch glass.
- Stop burning when ½" (12.7 mm) of solid wax remains to avoid breakage.
- Extinguish every 4 hours and allow to cool.
- To reduce sooting, trim the wick to ¼" (6.3 mm) each time is lit.
- Avoid using in drafty areas.
Fragrance
- For external use only.
- A patch test should be performed before use for those with sensitive skin. Discontinue use if signs of irritation or rash occur.
- Avoid eye area. In case of eye contact rinse thoroughly with water.
- Keep out of reach of children and pets.
Soaps
- For external use only.
- Avoid contact with eyes.
- Discontinue use if irritation occurs.
- Do not use on extremely damaged skin.
Product Offerings and Sales Transition
- Some products may be temporarily limited due to the scarcity of their natural ingredients, while others may be discontinued to pave the way for new creations.
- If you have specific inquiries about a product that you’re unable to find online, please don’t hesitate to reach out to us.
- Please note that our fragrance studio now exclusively offers our remaining stock of alcohol-based perfumes. We highly recommend purchasing your desired fragrances now, as we will only be producing alcohol fragrances for bespoke clients upon request.
Payment
We accept the following payment systems:
- American Express
- Apple Pay
- Diners Club
- Discover
- Google Pay
- MasterCard
- PayPal
- Venmo
- Visa
We do not directly accept cryptocurrencies as payment, however we do accept cryptocurrency debit cards.
Taxes
We are required by law to charge sales tax on orders being shipped to Washington State at the local tax rate.
Canada orders
Please review the Canadian policies for importing goods by mail or courier. You are responsible for tax and customs for goods sent from abroad.
EU orders
As of December 13, 2024, we no longer ship to the European Union due to EU General Product Safety Regulation (GPSR) compliance requirements.
UK orders
As of December 13, 2024, we no longer ship to the United Kingdom.
Shipping
We try our best to deliver your order in a timely fashion. We prepare all shipments Monday through Friday during regular business hours Pacific Time. Please allow up to 24 hours for your order to be prepared for shipment.
U.S. orders are delivered via USPS Ground Advantage.
Extreme weather disclaimer
In the event of a polar vortex or other extreme cold weather conditions, you may experience delays in receiving your order. This is particularly relevant for our water-based fragrances, as the extreme cold temperatures may pose a risk of bottle breakage during transit. The safety of our products is our top priority, and we want to ensure that you receive your order in pristine condition. We appreciate your understanding and patience during such weather events. Rest assured that we will make every effort to expedite the shipping process once conditions improve.
International orders
International orders are delivered via USPS First-Class Package shipping. Please allow 6–14 days for international delivery due to customs, postal delivery where you live, etc.
Shipping Alcohol-based Perfumes Internationally
Currently, we are unable to ship alcohol-based perfumes to international destinations using standard shipping methods. Due to regulations and restrictions imposed by various shipping carriers, such as UPS, we are unable to ship alcohol-based perfumes to international destinations using their services. However, FedEx offers a specialized service for shipping Dangerous Goods, including alcohol-based perfumes, albeit at an additional cost. If you wish to proceed with an international order for alcohol-based perfumes, please contact us directly to arrange shipping via FedEx. We will provide you with further details regarding the shipping process and associated costs.
Returns
We want to ensure that your shopping experience is as satisfactory as possible. Below are our updated terms and conditions regarding returns:
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Returned Products Condition: If you wish to return a product, please note that the following conditions apply:
- The product must be in its original condition, unused, unaltered, and in the same state as it was received.
- The product must be returned in its original packaging, which should also be in an undamaged and re-sellable condition.
- Sale Items: Products purchased as part of a sale are considered final and are not eligible for returns. We encourage you to carefully review your selections before making a purchase during a sale.
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Gift Exchanges: If you have received an item as a gift and would like to exchange it for another item of equal or greater value, we are happy to assist. Please ensure that the following criteria are met:
- The item you wish to exchange is unused, unaltered, and remains in the same condition in which it was received.
- The original packaging of the item is intact and undamaged.
Please note that our return policy aims to maintain the quality and standards of our products for the satisfaction of all our customers. We do not offer exchanges or accept returns for used fragrances. We appreciate your understanding and cooperation in adhering to these guidelines.
If you are new to our perfumes, we strongly recommend you order samples before committing to a full-size bottle.
Social Media
We value transparency and authentic customer experiences. Our social media policy is designed to provide clarity on how our products are promoted on various platforms:
- No Solicitation or Partnerships: We neither solicit nor partner with social media accounts for product promotion.
- Customer-Initiated Promotion: Individuals who choose to promote our products on social media do so as a result of directly purchasing them. We encourage customers to share their genuine experiences and opinions.
- Disclosure of Affiliation: We expect individuals promoting our products to transparently disclose that they are customers who have purchased our products. Their promotion is not indicative of a formal endorsement or partnership with Filigree & Shadow.
- Use of Official Assets: Please refrain from using official logos, trademarks, or copyrighted material associated with Filigree & Shadow without explicit permission.
- Monitoring and Content: While we don’t actively partner with social media accounts, we appreciate and monitor customer-generated content. We reserve the right to request the removal of content that misrepresents our products or brand.
- Alignment with Values: Any content shared by individuals should align with our company’s values and ethical standards.
- Policy Reaffirmation: Our social media policy is in place to maintain transparency, ensure accurate representation, and prevent any confusion about endorsements or partnerships.
